Error: "Search has encountered a problem that prevents results from being returned. If the issue persists, please contact your administrator."
For further investigation please run the below command using PowerShell as Administrator.
$ssa = Get-SPServiceApplication
Get-SPEnterpriseSearchStatus -SearchApplication $ssa -Detailed -Text
After execution, the result confirmed a problem with the Index Partition, showing the Index component with the Degraded state.
Collect Logs:
get-sploglevel | where {$_.Area -like "*Search*"} | Set-SPLogLevel -TraceSeverity VerboseEx
Run Clear-SPLoglevel on your search farm and recreate the same issue and then gather the latest 2 ULS logs from each server in the search topology from the Search farm and then review the logs.
Here are plans to fix the issue:
Plan-1:
Reboot the index server(03). If the components are not up then look for Plan-2
Plan-2:
Restart SharePoint Search Host Controller Service in all the server in search farm – this should fix the issue in most of the cases.
Plan -3:
Clear SharePoint cache in all the SharePoint search servers in the farm and then restart search services.
Plan-4:
Resent index and start full crawl.
If the index component issue did not fixed OR If the Index component keeps getting degraded and after every 10-15 minutes or so and then it recovers then proceed with the last plan.
Plan 5: If the index component status is intermittent failure then this will interfere with the sync process on other index server(04).
- Login to the degraded status index server 03 server
- Stop SharePoint Search Host Controller Service
- Stop timer service
- Delete these 3 folders (indexmeta, journel, ms) in two partitions under the path below. I:\indexinternal\Index0\SP1e52c35718bb.1.I.1.0 I:\indexinternal\Index1\SP1e52c35718bb.1.I.1.0
- Login to 04 server
- Stop host controller
- Stop timer service
- Delete these 3 folders (index meta, journal, ms) under the path below.
- I:\index\Index0\SP1e52c35718bb.1.I.1.0
- I:\index\Index1\SP1e52c35718bb.1.I.1.0
- Start search host controller and timer service on both 03 &04
- the 3 folders are provision on the path above on Index 0 & 1
- we can see the folders then we go to UI and do the Index Reset
- Start the full crawl on a content source and we can see success crawl log
- All the search components are should in healthy status.
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